All bookings accepted by Your Personal France Ltd (hereafter referred to as The Company) are subject to the following terms and conditions. No variation shall be of any effect unless agreed in writing with The Company.
1. The Trip Contract
Each contract shall have a lead name (The Client), whether a booking is for one or more persons. When booking a trip, The Client pays an appropriate deposit or the full trip cost on behalf of all members of the group. By so-doing, The Client is indicating their authority to accept these terms and conditions on behalf of the group.
Where bookings are made with The Company by Travel Agents on behalf of their clients, the Travel Agent is deemed to be The Client for the purposes of this contract.
The receipt of a deposit for a trip does not imply final acceptance of the booking. If a booking cannot be accepted for whatever reason, The Client will be notified by email and the deposit will be returned. The contract between The Client and The Company comes into effect when the booking confirmation is emailed to The Client.
2. Payment
If the start date for your trip is more than 7 weeks from the reservation date The Company will require a 30% deposit. Otherwise, payment in full is required.
Payment can be made by credit card or by bank transfer.
The Company warrants that it will process reservation requests in accordance with accepted industry standards. The Company accepts limited liability for any loss due to an error by The Company’s staff. The Company’s liability is limited to the accommodation or experience cost.
Balance payments will be due 6 weeks prior to the start of the trip. An email reminder will be sent to The Client 24h before the balance is due. If the deposit was paid by card The Company will automatically debit that card with the balance due.
If for whatever reason The Company is unable to secure the balance payment within 7 working days of the request, The Company will consider the booking cancelled and The Client will forfeit the deposit paid to The Company.
Once initial payment has been processed The Client will receive confirmation of their accommodation and experience bookings by email.
We reserve the right to charge an administration fee of up to 50,00€ should any amendments be requested after the booking has been confirmed.
Amendments may include but are not limited to changes to dates, changes to the number of nights, changes to the number of persons in the party and cancellation.
3. Cancellation by The Client
We strongly recommend that The Client takes out comprehensive travel insurance the moment any monies are paid over to The Company.
If The Client cancels a trip, the following penalties will apply. In all cases, an administration fee will apply. The value of this will depend on the number of accommodations and experiences booked.
1. If cancellation of the booking is received by The Company 28 days or less before the start of the trip, no refund can be guaranteed. However if the accommodation is subsequently able to relet the rooms then a refund will be at their discretion. We will negotiate the refund on The Client’s behalf.
2. If cancellation of the booking is received between 29 and 35 days before the start of the trip, The client will be entitled to a refund of 50% of the booking value.
3. If booking cancellation is received between between 36 days and 42 days before the first night booked, a 75% refund will be due to The Client
4. In all cases, the deposit is only refundable at the accommodation’s discretion. We will negotiate this on behalf of The Client
4. Cancellation by The Company
The Company reserves the right to cancel any accommodation or holiday experience for reasons of safety or force majeure or other unforeseen circumstances outside of their control.
These may include war, threat of war, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire or bad weather.
Should this happen, wherever possible The Company will offer an alternative based on the accommodation or experience booked. If The Company is not able to offer an alternative or The Client chooses not to accept the alternative proposed, The Company is not obliged to give a refund.
Additional costs that The Client may incur as a result of our cancellation of the holiday or costs such as for travel insurance, flights, car hire or other holiday related items will not be reimbursed if the trip is cancelled for the above reasons.
In all cases liability and compensation are restricted in accordance with the provisions of all applicable international conventions which concern accommodation and experiences.
If for whatever reason The Company is obliged to change the accommodation booked, The Company will refund any difference in price if the alternative proposed is of a lower value. The Client will be responsible for paying the difference if they choose to accept accommodation of a higher value.
The Company reserves the right to make minor changes to the booking at any time without prejudicing the booking contract.
Examples of minor changes include change of accommodation to another of the same or higher standard, changing an experience booked (eg vineyard visit/wine tasting) to another experience of similar or higher value or changes to the order of experiences proposed on a complete holiday itinerary.
5. Passports, Visas and Health Requirements
It is The Client’s responsibility to ensure that valid travel documentation is provided for everybody named on the booking.
The Company cannot be responsible for failure of either EU or non-EU passport holders to obtain the appropriate documentation for travel to France.
The Company cannot be held responsible if anybody named in the booking is refused entry to France by customs and border control.
Neither can The Company be held responsible for the failure of anybody named on the booking to comply with any health entry requirements.
6. Conditions of Suppliers
The Company is acting as a commercial booking agent only. Some of The Company’s accommodation and experience providers’ terms and conditions may apply to bookings in certain circumstances.
These will be communicated to The Client where applicable prior to confirmation of the booking. By making payment, The Client is indicating their acceptance of those terms and conditions.
7. Property Damage and Client Behaviour
The Client accepts responsibility for the proper conduct of all members of the party during their holiday.
The Company reserves the right to terminate the stay of any party member(s) whose behaviour is such, in the reasonable opinion of the accommodation or experience provider, as to cause or be likely to cause danger, upset or distress to anyone else or damage to property or equipment.
Full cancellation charges will then apply and no refund will be given.
Furthermore, The Company shall be under no obligation whatsoever to pay compensation or refund any costs or expenses (including but not limited to alternative accommodation) that may be incurred as a result of the holiday being terminated.
If any member of the party causes damage to accommodation or to any equipment they are using during an experience, The Client will be responsible for paying for that damage if requested to do so by the provider.
The Client will also indemnify The Company for the full amount of any claim (including all legal costs) made against us by the accommodation or experience provider or any third party as a result of such damage.
Each member of the party undertakes to behave in a reasonable manner and in accordance with local law so as not to disturb or disrupt the enjoyment of other holiday makers or in any way damage the reputation of The Company, the accommodation owners or experience providers.
8. Information Accuracy
The information and photographs presented in any holiday proposal are non-contractual.
Any tariffs that may be indicated on the website yourpersonalfrance.com are subject to change without notice.
9. Complaints
All accommodation and experience providers selected by The Company have been selected with reasonable skill and care.
Any issue that a guest may have with the accommodation or an experience must be reported to The Company immediately and The Company must be given the opportunity to resolve the problem.
The Company will not be responsible for any disappointment as a result of a client’s unrealistic expectations where the accommodation or experience has been as described.
If The Company cannot resolve the complaint to our mutual satisfaction The Client must inform us in writing not more than 7 days after their return from holiday, giving us all relevant information.
The Company can be contacted by phone from the UK on 01202 798443 or from overseas on +33 (0)6 08 65 71 57 or by email at info@yourpersonalfrance.com.
The Company will offer compensation in the following situations;
In the case of damage other than death, illness or personal injury, compensation shall be limited to a reasonable amount having regard to such factors as, among others, the accommodation cost, the length of the stay and the extent to which it can be proved that holiday enjoyment has been affected.
Please note that it is the responsibility of any traveller overseas to ensure that they have adequate travel insurance for their trip.
10. The Company’s liability
(1) The tour or holiday arrangements that The Company has agreed to make, perform or provide through our contract with The Client will be carried out with reasonable skill and care. The Company will only be responsible for the actions of our agents and suppliers if they were at the time carrying out work we had asked them to do.
(2) The Company will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense or cost resulting from any of the following:
– the act(s) and/or omission(s) of the person(s) affected or any third party not connected with the provision of your holiday
– an event which was unforeseeable or unavoidable
– ‘force majeure’ as defined above.
(3) The Company cannot accept responsibility for any services which do not form part of our contract. This includes any additional service or facility provided by your accommodation or any other supplier where this has not been arranged by The Company
(4) Where the accommodation and experiences that are provided by The Company comply with French laws and local regulations, those will be deemed to have been properly provided and no claim will be accepted.
(5) Where The Company is found liable for loss of and/or damage to any luggage or personal possessions, the maximum amount we will pay The Client is £1,000 per person affected unless a lower figure applies under this clause.
For all other claims which do not involve death or personal injury, if The Company is found liable to The Client for whatever reason, the maximum amount we will pay is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected unless a lower figure applies to the claim.
(6) In some cases regarding travel and accommodation, international conventions will limit the amount of compensation payable against a claim.
Other than as set out above, The Company shall have no liability whatsoever to The Client for any loss, damage, personal injury or death which they may suffer arising directly or indirectly from any aspect of any holiday arrangements booked.
11. Legalities
Your Personal France Ltd is a business registered in England (Company registration number 4812372) whose registered office is at 75 Plantation Drive, Christchurch, Dorset, BH23 5SG, England, and is therefore governed by English law.
This is applicable to anybody who can view the website in any other country, and / or has contact with The Company by any other means of communication such as electronic mail, fax or post, without necessarily having viewed the website.
All bookings that are accepted by The Company are subject to these Booking Conditions. All contracts are governed by English Law, and the jurisdiction of the English Courts shall apply. Statutory rights remain unaffected.